Terms & Conditions
These general terms and conditions (the “General Terms”) apply to goods delivered and any use of the webshop offered by Alchemist ApS, CVR no. 36890207, Refshalevej 173C, 1432 Copenhagen, Denmark (“Alchemist”, & “we”), to you as our customer (“Customer” or “you”).
You may only use our services if you accept the General Terms and by dealing with Alchemist, you accept to be bound by these General Terms.
Any changes to the General Terms require the written consent from Alchemist, and we do not accept differing or conflicting terms and conditions of the Customer, even if the Customer draws our attention to said differing terms and conditions.
1 Our services and your use of them
1.1 Alchemist’s business covered by these General Term is the provision of ordering and delivering experiences, apparel and other goods via our website: www.alchemist.dk
1.2 For the purpose of ordering products and service, Customers must register with their name, telephone number and email address, and a for physical deliveries, a delivery address must be entered before placing an order. The Customer is responsible for ensuring that the registered data is always up-to-date
1.3 Customers must make sure to prevent unauthorized access to the device used to place orders and/or the data needed to place orders. Customers will be liable for all transactions made using their data, unless caused by a failure on the side of Alchemist.
1.4 Customers must not (i) use or attempt to use another person’s data for orders; (ii) place orders using a false identity or the identity of another person; or (iii) access the webshop in any other manner than via the access methods provided by Alchemist. The Customer may not use the webshop for any illegal or unauthorized purpose, nor violate any laws in connection with the Customer’s use of the webshop, including transmission of worms or viruses or any code of a destructive nature etc.
1.5 You must not transmit any worms or viruses or any code of a destructive nature.
1.6 Customers agree to immediately inform Alchemist if they find out or suspect that their data has been subject to unauthorized use.
1.7 Alchemist will endeavor to ensure that the website is available at all times but assumes no liability for the permanent availability and the possibility to use the website unrestricted and uninterrupted.
1.8 Alchemist does not warrant that the quality of any goods, services, information, or other material purchased or obtained by the Customer will meet the Customer’s expectations, or that any errors in the webshop will be corrected.
2 Conclusion of contracts
2.1 The website displays a selection of products offered to the Customer. When the Customer has placed an order via the checkout flow and received an order confirmation by email, the Customer makes a binding agreement with Alchemist for the goods in their basket.
2.2 The purchase contract only covers the goods listed in the order confirmation.
2.3 Only quantities of goods deemed reasonable by Alchemist may be ordered in the webshop. Consequently, wereserve the right to limit the number of goods available for purchase by each individual customer, including any goods available for purchase at special price.
2.4 In the event of unavailability of goods for which the Customer has placed a binding order (i.e. those listed in the order confirmation), Alchemist will inform the Customer accordingly without undue delay and discuss the possibility of supplying replacement goods. If this is not possible, or at the Customer’s request, Alchemist will refund the purchase price already paid for the goods in question via the same payment method the Customer used to pay for them. If a voucher has been used to pay for the ordered goods, Alchemist will restore the voucher to the value of the unavailable goods without prejudice to the provisions of section 10 of these General Terms.
2.5 Goods ordered from Alchemist will remain Alchemist’s property until paid for in full.
2.6 Purchase agreements will be concluded in English and Alchemist will store your purchase agreement electronically in our systems.
3 Prices
3.1 The prices of goods available for purchase are displayed in the webshop and include VAT (to the extent applicable, depending on the location of the purchase) at the rate applicable to each specific product. All goods displayed on the webshop are subject to price changes from time to time without notice to Customers.
3.2 Customers will pay the then-current price for the ordered goods at the time that the Customer places the order. Consequently, any subsequent price adjustments for the goods in question will not affect the price payable by the Customer.
3.3 Customers will be able to see the total value of the goods, and any delivery fees, payable in the basket as well as in the order summary displayed before the order is placed.
3.4 Prices do not include customs and import taxes. These duties are set by your country’s government and may vary by region. Such charges are the responsibility of the customer to be paid upon delivery. The carrier or tax municipality will notify the customer on how to make these payments to receive the parcel. For any parcel that is not received, no refund will be provided on the value of goods or shipping fee.
4 Terms of payment
4.1 Customers must pay the purchase price for the ordered goods and the delivery charge directly after placing an order.
4.2 Payment can be made by credit card, debit card, prepaid cards, as well as e-wallets given they are supported by Stripe, our payment provider. I.e. the Danish “Dankort” is not currently supported. Alchemist reserves its right to add/remove payment options on the webshop at any time.
4.3 Following payment, a confirmation will be sent to the Customer by email to the address specified by the Customer when placing the order.
5 Delivery and delivery periods
5.1 Alchemist does not give any warranties as to the exact time of delivery, but we aim to deliver as soon as possible and within any estimated delivery times provided when the Customer has placed an order.
5.2 Once orders have been fulfilled, Customer address change requests cannot be processed as parcels have left our warehouse(s) for delivery. Please contact the courrier to make address updates and adjustments. Such services are subject to each courrier and we cannot guarantee that address requests may be fulfilled.
5.3 The goods will be delivered to the address specified by the Customer in the order process. The Customer is responsible for providing a full and accurate address for the delivery of orders and, where applicable, further delivery instructions. The Customer must be available on the specified telephone number to take calls about the delivery and ensure that the doorbell, in case the Customer has set the delivery address at an apartment building, is functional or that the courier is able to get in contact with the Customer at the place of delivery.
5.4 If the Customer cannot be reached at either the specified address or the specified telephone number, the courier or parcel service provider will only drop the goods off at the specified address without a handover if the Customer explicitly has given permission to do so. Otherwise, if the Customer cannot be reached at the delivery address upon the time of arrival of the ordered goods and if delivery cannot be completed after attempt(s) to contact the Customer, delivery will be made to the applicable courier or postal office. In case the Customer fails to collect the order, the Customer will be charged in full, and Alchemist has the right to claim reimbursement from for any costs incurred as a result thereof.
6 Customer’s rights in the event of defects etc.
6.1 Alchemist will be liable in accordance with statutory Danish law for product and legal defects toordered goods. Consequently, the provisions around remedies for defects under the Danish Contracts Act will apply to your purchase. Any claims Customers may have to damages for defects will be subject to the restrictions set out in section 15 of these General Terms.
6.2 If you wish to make a claim for product or legal defects, please contact us at collection@alchemist.dk. To assist us in processing claims, please have a photograph of the defective goods ready, or send a photograph along with your claim.
7 Protection of minors
7.1 Goods that are subject to statutory sales restrictions, such as age limits, can only be ordered by and will only be delivered to persons who meet the statutory requirements. For this purpose, Alchemist will require the Customer to confirm as part of the purchase that the Customer meets the conditions for purchase, and may also require Customers to present a photo ID.
7.2 Customers may, depending on selection, potentially order goods in the webshop that are subject to age restrictions, but such items can only be ordered and will only be delivered to Customers over the applicable legal age. Alchemist reserves the right to refuse delivery of such goods if the Customer is unable to provide a photo ID.
7.3 Any circumvention or violation of these provisions will result in Alchemist being entitled to close down the Customer’s use of the webshop temporarily or permanently and to claim reimbursement from the Customer of the costs incurred by Alchemist as a result thereof.
8 Vouchers
8.1 Vouchers granting full payment or certain discounts can be redeemed via the webshop. Alchemist vouchers may only be redeemed once. The voucher terms and conditions (e.g. validity period, minimum order quantities, goods for which the voucher is valid, etc.) will be displayed to the Customers before receipt of the voucher.
8.2 Customers will have no claim for cash payment equivalent to the value of vouchers., and unused discounts will not be paid out. Also, it is not possible for Customers to use a combination of multiple vouchers for the same order.
8.3 If Customers use vouchers in a manner that violates the respective voucher terms and conditions, Alchemist will have the right to invalidate the voucher and withdraw the discount.
8.4 Alchemist may at our own discretion set up restrictions for the use of vouchers so that vouchers cannot be used for certain non-discountable goods.
9 Right of cancellation
9.1 If the Customer is a consumer within the meaning of the Danish Consumer Contracts Act, the Customer will have a general right of cancellation with respect to goods purchased from Alchemist pursuant to the statutory provisions. A consumer in this sense (and within the meaning of these General Terms) is any natural person who places orders for a purpose that cannot predominantly be attributed to their commercial or independent professional activity.
9.2 As a customer with residency within the EØS countries, you have a right of cancellation in accordance with the Danish Consumer Contracts Act and consequently, you may cancel the order until 14 days after you receives the goods. For customers with residency outside of the EØS countries, all sales are final.
9.3 If you wish to exercise your right of cancellation, you must inform us by email at collection@alchemist.dk by means of an unambiguous statement about your decision to cancel the order.
9.4 Please note that you cannot exercise your right of cancellation by refusing to receive the ordered goods.
9.5 We assess refund requests on a case by case basis. For approved refunds, we will use the same means of payment that you used for the original transaction, unless we have expressly agreed otherwise. Alchemist is entitled to hold the repayment until the goods have been returned to us, or until you furnish proof that you have returned the goods, whichever comes first.
9.6 For approved returns, you must return the goods to us or hand them over to us without undue delay, and in any case no later than 14 days after the day on which you have notified us about the cancellation. You will be liable for any direct costs of returning the goods.
9.7 The Customer will be liable for any decrease in the value of returned goods which is due to the goods being handled in a different way than what was necessary to determine the nature of the goods, their properties, and the way they work.
10 Intellectual property rights (IPR)
10.1 The webshop and other parts of the website www.alchemist.dk as well as the content therein (the “Platform”) remain the property of Alchemist.
10.2 Alchemist grants Customers a time-limited, non-exclusive, non -sublicensable and non-transferable right to use the Platform in accordance with these General Terms. The term “use” means any access to the Platform in your web browser and any permanent or temporary reproduction of the Platform in the object code by means of storing, loading, executing, or displaying for the purpose of running the Platform on your end device(s).
10.3 Any other and/or further use of the Platform, including the depicted pictures, signs, symbols, or product descriptions contained therein is not permitted without express consent from Alchemist.
10.4 You agree not to copy, alter, decompile, disassemble, or reverse engineer, or otherwise modify the Platform. Alchemist will not, and will not be obligated to update, support, or otherwise maintain the Platform, nor correct errors in the Platform.
11 Limitations and exclusions of liability
11.1 Alchemist’s liability towards Customers is excluded to the widest extend possible, subject to any statutory liability obligations, including product liability, under Danish law.
11.2 Subject to the foregoing, Alchemist will in no event be liable for any indirect or consequential damages or losses incurred by Customers. Also, Alchemist’s liability towards the Customer will in all cases be limited to the total amount of the order out of which the damages or losses have arisen.
12 Data protection
12.1 Alchemist processes the data collected via the Platform in accordance with the relevant statutory provisions, in particular the General Data Protection Regulation and the Danish Data Protection Act. You can find details on the handling of these data in Alchemist’ privacy policy.
13 Final provisions
13.1 As for comments and feedback submitted to Alchemist directly, or on any Alchemist review sites and/or forums, Alchemist is and shall be under no obligation to (1) maintain any comments in confidence; (2) pay compensation for any comments; or (3) respond to any comments. Alchemist may, but have no obligation to, monitor, edit or remove content within Alchemist’s control that Alchemist determines in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these General Terms.
13.2 If one or more provisions of these General Terms are deemed invalid or voided, this will not affect the validity of the remaining provisions set out herein.
13.3 Alchemist may at any time transfer its rights and obligations under these General Terms and any existing contract with the Customer in part or in full without Customer’s consent.
13.4 These General Terms will be governed by the laws of Denmark, excluding the UN Convention on Contracts for the International Sale of Goods and any legal provisions which directs another law to apply.
13.5 Any dispute concerning these General Terms will be settled at the City Court of Copenhagen as first instance. However, Alchemist is also entitled to bring action at the place of performance of the delivery obligation or at the address jurisdiction of the Customer. Notwithstanding the foregoing, priority legal regulations, in particular any exclusive competences and mandatory consumer dispute venue rights will remain unaffected.
13.6 If you wish to complain, we implore you to reach out to us at info@alchemist.dk in order to find an amicable solution. Any complaint about the goods or services purchased from Alchemist which cannot be resolved amicably by direct contact with us may be submitted to the Danish Dispute Resolution Centre situated within the House of Committees (in Danish: Nævnenes Hus), Toldboden 2, 8800 Viborg. You can file a complaint by using the complaint portal available at https://naevneneshus.dk.
13.7 Also, please note that the European Commission has set up a platform for the online resolution of disputes between companies and consumers. The ODR platform can be accessed at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
13.8 Alchemist may amend these General Terms from time to time. You can find the current version of the General Terms on our website www.alchemist.dk