Your privacy is important to us at Alchemist (“Alchemist,” “Alchemist ApS”, “we,” or “us”). It is our policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, www.alchemist.dk, and other sites we own and operate.
This policy is effective as of 18 February 2021 and was last updated on 19 February 2021.
Information we collect includes both information you knowingly and actively provide us with when being in contact with us by e-mail or telephone, during your visit with us, and any information automatically sent by your devices in the course of accessing our products and services.
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
We may collect personal information from you when you do any of the following: Use a mobile device or web browser to access our content, contact us via email, social media, or on any similar technologies, and/or when you mention us on social media.
We may collect, hold, use, and disclose information in order to provide you with the highest possible level of hospitality, and personal information will not be further processed in a manner that is incompatible with these purposes.
Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.
We store your information throughout Alchemist’s lifetime. This is to make sure that we can welcome you back and refer to your last visit even though this might be a long time ago.
We may disclose personal information to third parties such as employees and Tock.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email database or opt-out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact the Danish Data Protection Agency in relation to your complaint.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.
If required by law, we will get your permission or give you the opportunity to opt in to or opt-out of, as applicable, any new uses of your personal information.
For any questions or concerns regarding your privacy, you may contact us using the following details: